Delivery

Delivery Info

COVID-19 Update
In support of our efforts to keep everyone safe and healthy, our carriers are now providing contactless deliveries.

We anticipate shipping and delivery times might take longer than usual due to COVID-19 & Cross border shipment delays. If you are experiencing a delay with your order, we would ask that you continue to monitor your tracking for further updates.

Contactless Deliveries
Your items will be delivered by carriers to the entrance door of your property, or to the front door of your apartment building. Upon dispatch, we will email you with detailed delivery instructions and an estimated delivery date. We will also provide a tracking number so that you can track your parcel(s). In addition, the carrier should contact you via email and/or text message with further instructions and the time window for delivery.

Upon our driver’s arrival, please confirm that you are the recipient. We’ll take a picture of the item at your door as proof of delivery. As we won’t be able to bring the item into your home, we recommend that you ask a friend or relative to help.

Brexit Update
Due to current restrictions, we have temporarily suspended all deliveries to the Republic of Ireland.

When Will My Order Arrive?

With recent measures in place due to COVID-19 and Cross Border Shipment Delays, we may experience longer delivery times than normal.

A delivery estimate is available for all our items on the product page: you can check it before placing an order.

When each item on your order has been dispatched, we will send you an email with a tracking number to track your parcel(s), as well as update you with a more accurate delivery date.

From there, you can track your order using our Dedicated Tracking Page to get the most recent updates on the status of the delivery for your item(s).

My Delivery Is Delayed

COVID-19 Update
For your safety, our carriers are currently providing contactless deliveries. We anticipate shipping and delivery times might take longer than usual due to COVID-19 & Cross Border Shipment Delays. If you are experiencing a delay with your order, we would ask that you continue to monitor your tracking for further updates.

Please note your most up-to-date delivery estimate(s) can be found

using our Dedicated Tracking Page by clicking ‘Track My Order’.

Delay Between Carrier Scans

It is common to see delays between scans while your item is in transit. Rest assured that we will do our best to have your order delivered to you by the estimated delivery date. If over 7 business days have passed since your estimated delivery date and there are no further scans to advise of an upcoming delivery attempt, please contact us so that we can check the status of your order with our carrier.

I Have Not Received All Of My Delivery

Partial Delivery

If your item ships in multiple boxes, in some rare instances delivery of single boxes may take place on separate days.

If you have not received your full delivery as expected:

Open the parcel(s) you have received to confirm everything was not dispatched in the parcel(s) received

Check 'Track My Order' by visiting Track My Order for the latest status on your item - the rest of your item may still be on the way to you, and a second delivery may take place within the following 1-2 business days.

If the tracking does not provide you with an update on delivery, please contact us so that we can get your item(s) to you as soon as possible.

If you are missing parts of your item such as hardware packs, please see our Missing Parts Help Centre Information.

How Will My Order be Delivered?

We are committed to providing a fast, safe, and reliable delivery service for all of our items. We will select the appropriate delivery method and carrier suited to each item on our website. It is currently not possible to choose a carrier for delivery. Deliveries are typically made Monday through Friday.

Our deliveries are divided into 3 methods: Small Parcel, Large Parcel Doorstep & Large Parcel-Room of Choice. You can find the chosen delivery method for each item on the product page in the Delivery tab.

Delivery Methods

Small Parcel Delivery

Upon dispatch, we will email you the tracking number.

Parcels will be delivered to your door/front door of your apartment building. You are not required to be home to accept the delivery. Your item(s) will be delivered as long as the delivery team determines the area is secure. In the event you are not in, the carrier may leave your item in a safe place, with a neighbour or at a local collection point; they may also leave a calling card to let you know where the parcel has been left.

Large Parcel Delivery - Doorstep

Upon dispatch, we will notify you via email with the estimated day of delivery and tracking number.

In addition, the evening before or morning of delivery, the carrier will contact you via email and/or text message with further delivery instructions and the time window for delivery.

Parcels will be delivered to your door/front door of your apartment building.

Large Parcel Delivery - Room Of Choice

COVID-19 Update
We regret to inform you that we are currently unable to offer this service due to COVID-19. Instead of a delivery to your room of choice, our delivery team will perform a doorstep delivery. We hope to resume our full service as soon as possible, but our current priority is the safety of both our customers and our delivery team. Thank you for your understanding.

Upon dispatch, we will email you with the estimated day of delivery and tracking number.

In addition, the carrier will contact you via email and/or text message with a proposed date for delivery. Once the delivery date has been confirmed, delivery will be booked in for the chosen date.

The evening before or the morning of delivery, you will receive an email/text with further delivery instructions and the time window for delivery.

Parcels will be delivered to a room of choice. To guarantee a smooth delivery, please ensure that your home is prepared and accessible. Please remove potential obstacles and any fragile or valuable objects from the delivery path.