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Returns

Return Policy

Return services may be delayed as a result of COVID-19 safety measures.

If an item isn’t the perfect match, you can return it for a refund within 30 days of delivery* in the original condition and packaging.

Please note that you are responsible for the costs of returning items. If you choose for us to arrange for them to be collected and/or shipped, the return shipping charge can vary between Β£4.99 and Β£9.99 for small parcel courier services and from Β£20.00 and Β£50.00 for large parcel courier services. This cost will be deducted directly from your refund.

Some items cannot be returned, including:

  • Items which are personalised or customised to your specifications
  • BroxleΒ gift certificates

For hygiene and health reasons we are unable to accept returns on towels, hand towels, bath sheets, bath mats, bed sheets, bedding protectors duvets, mattresses, mattress toppers, and pillows, cushions, pillowcases, rugs, blankets, and throws, unless the products are unopened and sealed in original packaging.Β 

However, if your item isΒ damaged or defective, these exceptions do not apply. In this case, we’ll take care of it and work with you to find the best solution.

To start a return, contact us at returns@broxle.com .

(*) The day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

Regardless of our return conditions, yourΒ statutory right of withdrawal applies.

Import Duty

If you order Products from our site for delivery outside the UK, or order products delivered from outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes.

Please note that We have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order. Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.

100% Satisfaction Guarantee

Love your items or return them in 30 days for a full refund.

30-Day Return Policy

Delivery

Your order means a lot to us. That’s why we offer the fastest, safest and most reliable delivery options possible for every item.

Delivery Policy