Return Policy
Return services may be delayed as a result of COVID-19 safety measures.
To start a return, contact us at returns@broxle.com
If an item isn’t the perfect match, you can return it for a refund within 30 days of delivery* in the original condition and packaging.
If you would like to return your item, notify us of your intention to return within 14 days from delivery. If accepted by our returns team, there are 14 days from this date to deliver to the supplied address. Returns received after this period will not be refunded.
Quite a number of our pieces are 'antique reproductions' and have been deliberately and professionally distressed and aged for an authentic look. With this, comes imperfections and/or fading as part of the design process. These are deliberate effects to the styling of the furniture. Please also be aware that colours of your piece may vary slightly from the colour tones shown in the pictures contained within our website or on differing electronic screens.
When you receive goods that require assembly, prior to installing, it is very important that you check the instructions and any parts list to ensure that you have all the relevant parts and that you can fit the product in strict accordance with the manufacturer's instructions. We cannot refund products that have been wrongly fitted or be responsible for any consequences of mis-fitting our products. We strongly recommend that you employ only qualified and experienced joiners and electricians to install our products.
You are welcome to request a return on our Outlet Products, however with most being one-off offers, we are unable to exchange these items for for brand new alternatives.
If for any reason you are not fully satisfied with your purchase, you can return your purchase. We must be notified within 14 days of receiving your goods and complete your return to us within 14 days of us being notified by you.
This is only applicable if the item(s) returned are complete, in resalable condition, unused and with the correct packaging. We reserve the right to charge up to 50% repackaging fee for item(s) that need repackaging, deductible from your refund.
Some items cannot be returned, including:
- Personalised or customised item(s) to your specifications
- Broxle gift certificates
For hygiene and health reasons we are unable to accept returns on towels, hand towels, bath sheets, bath mats, bed sheets, bedding protectors duvets, mattresses, mattress toppers, and pillows, cushions, pillowcases, rugs, blankets, and throws, unless the products are unopened and sealed in original packaging.
However, if your item is damaged or defective, these exceptions do not apply. In this case, we’ll take care of it and work with you to find the best solution.
Please note that you are responsible for the costs of returning items. If you choose for us to arrange for them to be collected and/or shipped, the return shipping charge can vary between £4.99 and £9.99 for small parcel courier services and from £20.00 and £60.00 for large parcel courier services. This cost will be deducted directly from your refund.
Items that are returned to us with transit damage from a courier organised by the returning customer will be unable to be refunded. We encourage customers returning to take out transit insurance where possible to avoid disappointment should this happen. All items are quality control checked when returned before a refund is to be processed.
(*) The day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
Regardless of our return conditions, your statutory right of withdrawal applies.
Import Duty
If you order Products from our site for delivery outside the UK, or order products delivered from outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes.
Please note that We have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order. Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.