How will I know if you have received my return?
Please keep hold of your proof of postage receipt, so you can ensure that your return reaches us successfully.
You will receive email confirmation once your return has been received and your refund completed.
How long will it take to receive a refund?
We aim to process your return within seven working days of receipt in our warehouse.
Your refund will be made via your original method of payment. It may take five to 10 working days for the funds to be reflected in your account.
Please note: returns are not processed over the weekend or public holidays.
How do I return a faulty or incorrect item?
If you have received a faulty or incorrect item or have any feedback or concerns, please contact our Broxle Client Services team directly.
Where possible, please also take clear photos to reflect the issue so that we can resolve your query as efficiently as possible.
Will I be charged for my return?
Small items (textiles, table lamps, tableware, and accessories)
We do not offer a free returns service, so we ask that you use a fully tracked service with any reputable carrier.
Large items (dining tables, dressers, large lighting, beds, rugs, and sofas)
We are pleased to offer our UK mainland customers assistance in facilitating the return process for large items such as dining tables, dressers, substantial lighting fixtures, beds, rugs, and sofas. Our trusted shipping partner, Duo, provides this service from £99.95 (£49.95 for members). The cost of this service will be subtracted from the total refund amount you receive.
For our valued customers residing outside of the UK mainland, please be aware that we do not provide a collection service. In this case, we kindly request that you utilize a fully tracked service with a reputable carrier of your choice to initiate the return process.
If you would like to return a large item order, please contact our Broxle Client Services team.